Frequently Asked Questions

We don't add any perfumes or fragrance oils as these are strong chemicals and can be harmful to your pet, yourself and the environment. The mild, natural aroma of our shampoo bars is produced by the berries and leaves we use to make them.

We don't add any foaming agents to any of our products. In fact, it's a my that lather helps with cleaning - it just makes it more difficult to wash out the product.

Our bars are approximately 80g (there's a slight natural variation due to them being handmade) and will typically last 25-30 washes on a small to medium dog. Large dogs or dogs with a lot of hair may need more shampoo.

Our shampoo bar for normal skin is suitable for puppies from 16 weeks old upwards.

Store in a cool, dry place out of direct sunlight.

As often as you wish - once the skin has absorbed the balm, you can apply more.

Yes, the balm is still perfectly OK to use. We don't add emollient stabilisers or any other unnecessary ingredients to our products. The oils and butters will behave differently in different temperatures so in the winter, they may harden (just pop on a radiator if it's too solid to use) and in the summer, it may become slightly liquid. For best results, store in a dry place at room temperature away from direct sunlight.

Yes, all ingredients are specifically chosen to be non-toxic, although as it is oil-based, if they ingest a lot of it, they may get loose stools.

The paste will keep in the fridge for one week.

Yes, it will dry up and flake off. However, we don't recommend you leave the mask on - as it dries into a powder, it may slightly dry the skin.

Please only use our products designed specifically for cats. We add essential oils to some of our non-cat products and although they are only present in tiny amounts, cats can be very sensitive to certain essential oils.